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An open letter to Jason and David →

· Link by Jane Yang · Commentary

I never could forgive myself for that [not including hate speech or harassment in Basecamp’s user restriction policy], and thought about the omission each time I was asked to make a policy change. I thought about it through COVID-19, as HEY launched in the midst of a civil rights uprising and we toiled over the customer support cases of people who could afford to pay $99/year for personal email.